Privacy Policy and Data Protection
Transparency and Security for Your Personal Data Matters to Us
Our Approach to Privacy Protection
crivonatelo is fully committed to safeguarding the confidentiality and integrity of your personal information. We process and store data strictly in compliance with Australian privacy laws and best practices.
This Privacy Policy describes how your personal data is collected, why it is needed, how it may be used, and your rights regarding data access and control. It applies whenever you interact with our services online or offline.
Information We Collect and Use
Only data essential to provide our consultation services and respond to your queries is requested and retained.
Data You Provide Directly
- • Contact information—such as your name and email address
- • Details for booking appointments or scheduling sessions
- • Information you voluntarily share in consultations
- • Feedback or testimonial content you choose to provide
- • Correspondence with our team or advisors
Data Collected Automatically
- • IP address and browser type used for security
- • Pages visited or accessed from our website
- • Device identifiers, only when required for service
- • Diagnostic and technical performance reports
- • Cookies and similar analytics tools (see Cookie Policy)
How We Use Your Data
Personal information supports only the provision, improvement, and security of our consultation service and communications.
- • Processing bookings and managing consultations
- • Responding to messages and service requests
- • Improving user experience and web features
- • Ensuring confidentiality and data protection
- • Researching aggregate, anonymous usage statistics
- • Fulfilling legal and regulatory obligations
- • Preventing misuse, abuse, or unauthorised access
Our Commitment: Your data is never sold or shared except as required by law or with service providers who follow strict confidentiality measures.
Information Sharing & Disclosure
Personal information is only disclosed to facilitate requested services, meet legal duties, and improve operational support under strict agreements.
Outside Service Providers
We engage reputable third parties exclusively for necessary functions, such as communications and analytics, bound by confidentiality agreements.
Compliance With Legal Requirements
Some circumstances may necessitate disclosure to regulatory or legal authorities.
Anonymous Data & Analytics
Aggregated, non-identifiable data may be used to improve service.
Control Over Your Data
You can request access, correction, deletion, or limitation of your data. Contact our team for assistance with your privacy rights at any time.
- • Right to request and obtain your personal data
- • Right to correct inaccurate information
- • Right to request erasure of your information
- • Right to data portability if needed
- • Right to object to certain processing
- • Right to restrict data handling
For requests or questions about your rights, please use our contact details below for prompt response.
Our Approach to Security
We implement administrative, technical, and organisational safeguards to ensure your personal information remains secure.
Technical Safeguards
- • Encrypted communication protocols
- • Regular network and device audits
- • Two-factor authentication for access
- • Continuous security vulnerability scans
Organisational Measures
- • Staff privacy training and awareness
- • Limited access by job role only
- • Regular policy reviews and updates
- • Incident response planning
Retention of Personal Data
Personal information is retained only as long as needed for consultation services, legal compliance, or upon user request for deletion.
- • User account and contact details
- • Allocations or consultation outcomes
- • Emails and direct correspondence
- • Booking and transaction details
- • Only explicit opt-in marketing preferences
We review data storage regularly to ensure proper retention and deletion.
Transfers Outside Australia
Your information is stored in Australia, but may occasionally be accessed or backed up by secure partners abroad.
- • International cloud service providers under strict compliance
- • Remote back-up facilities for disaster recovery
- • Approved analytics or technical support teams
- • All cross-border data transfers protected by contract
Cookies & Tracking Policies
Like most websites, we use cookies solely to enhance site experience, ensure security, and improve service analytics.
Types of Cookies We Use
- • Enable critical site functionality only
- • Help us analyse site usage patterns
- • Remember language or preference choices
- • Facilitate booking and contact forms
You can disable cookies but some features may not work.
Policy Changes & Notifications
We update our Privacy Policy as needed to reflect evolving regulations or service enhancements. Latest changes are published here.
- • Website banners or pop-up notices
- • Updates on the Privacy Policy page
- • Direct email to account holders
- • Social media or newsletters (if applicable)
Please review this page occasionally for the most up-to-date information.
Contact for Privacy Enquiries
Reach out to us with questions or concerns about this policy or handling of your data.
crivonatelo
95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia
Phone: +61-2-8358-7758
Email: content@crivonatelo.com
Policy last updated: November 14, 2025
Effective from November 14, 2025